Terms and Conditions

These Terms of Service, together with any documents, policies, notices, or terms incorporated by reference, govern your access to and use of the website located at www.cavoramindandwellness.com, including any pages, forms, content, features, online scheduling tools, communication tools, or other website-based services made available through the site.

These Terms are entered into by and between you and Cavora Mind & Wellness referred to in these Terms as “Cavora,” “Cavora Mind & Wellness,” “we,” “us,” or “our.”

By accessing, browsing, submitting information through, or otherwise using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you should not use this website.

1. About Cavora Mind & Wellness

Cavora Mind & Wellness is a medical and wellness practice offering services that may include, but are not limited to, Spravato® treatment, ketamine therapy, IV therapy, IV wellness services, NAD+ services, medical weight-loss support, peptide and cellular wellness services, and related consultation-based services.

Cavora serves patients through its active practice locations, which may include Chatham, Montclair, Westwood, and other locations that may be added or updated from time to time.

The information on this website is intended to help users learn about Cavora, our services, our locations, and how to request more information or schedule a consultation. The website is not intended to replace a direct medical evaluation, clinical consultation, informed consent process, or provider-patient relationship.

2. Not Medical Advice

The content on this website is provided for general informational and educational purposes only. Nothing on this website should be interpreted as medical advice, a diagnosis, a treatment recommendation, a prescription, or a guarantee that any particular service, medication, therapy, or treatment is appropriate for you.

You should not rely on information from this website as a substitute for professional medical advice from a licensed healthcare provider who has evaluated your individual condition, medical history, medications, risks, and treatment goals.

Always seek the advice of your physician, psychiatrist, licensed medical provider, or other qualified healthcare professional with any questions you may have regarding a medical condition, treatment option, medication, mental health concern, wellness service, or change in your care plan.

3. No Provider-Patient Relationship Created by Website Use

Your use of this website, including viewing content, submitting a contact form, requesting a consultation, sending a message, using an online scheduling tool, communicating through chat, or receiving a response from Cavora, does not by itself create a provider-patient relationship.

A provider-patient relationship is created only after Cavora accepts you as a patient, completes any required intake, evaluation, consent, eligibility, and clinical review processes, and a licensed provider agrees to provide care.

Cavora may decline to provide services if, in the professional judgment of its providers or staff, a requested service is not appropriate, available, clinically indicated, medically safe, or otherwise suitable.

4. Emergency and Crisis Disclaimer

This website is not intended for emergencies, crisis situations, urgent medical needs, or urgent mental health concerns. Cavora may not monitor website submissions, emails, text messages, voicemail, or online requests 24 hours a day.

If you are experiencing a medical emergency, psychiatric emergency, severe adverse reaction, suicidal thoughts, thoughts of harming yourself or others, or any immediate safety concern, call 911 or go to the nearest emergency room immediately.

Do not use this website, online forms, email, text messaging, chat, or voicemail to seek emergency care.

5. Eligibility for Services

Information about services on this website does not mean that you are eligible for, appropriate for, or guaranteed to receive any particular service. All services are subject to provider evaluation, clinical appropriateness, medical history review, medication review, informed consent, availability, and applicable laws, regulations, clinical protocols, and safety requirements.

Certain treatments, including but not limited to ketamine therapy and Spravato® treatment, may involve specific eligibility criteria, monitoring requirements, contraindications, safety considerations, and provider-supervised administration protocols. Cavora reserves the right to determine whether a service is appropriate on a case-by-case basis.

Descriptions of services, conditions, possible benefits, or treatment uses are not guarantees of results. Individual outcomes vary.

6. No Guarantee of Results

Cavora does not guarantee that any service, medication, therapy, wellness treatment, infusion, supplement, protocol, or consultation will produce a specific result. Outcomes may vary depending on many factors, including medical history, diagnosis, age, medications, adherence to care recommendations, overall health, and individual response.

Testimonials, reviews, before-and-after information, case examples, patient stories, or general outcome descriptions on the website, if any, are not guarantees that you will experience the same or similar results.

7. Website Forms, Consultation Requests, and Information You Submit

You may be able to submit information through contact forms, consultation request forms, scheduling tools, chat tools, or other website features. You agree that any information you submit is accurate, current, and complete to the best of your knowledge.

Submitting a form does not guarantee an appointment, treatment, prescription, medication, service availability, or acceptance as a patient. Cavora may contact you to request additional information, determine next steps, or decline to provide services.

You should not submit urgent medical information, emergency requests, or highly sensitive information through general website forms unless the form is clearly identified as a secure patient communication channel.

8. Online Scheduling and Appointments

The website may provide access to online scheduling or appointment request tools. Appointment availability shown online may not reflect real-time clinical availability and may be subject to review, confirmation, rescheduling, cancellation, or provider approval.

Cavora may modify, cancel, or decline appointment requests based on provider availability, clinical appropriateness, eligibility requirements, incomplete intake information, safety considerations, insurance/payment issues, or other operational reasons.

Any cancellation, rescheduling, late-arrival, no-show, payment, or deposit policies may be provided separately and will apply in addition to these Terms.

9. Payments, Pricing, Insurance, and Financing Information

Any pricing, insurance, financing, membership, package, or payment information displayed on the website is provided for general informational purposes only and may change without notice. Cavora does not guarantee that any listed service will be covered by insurance, reimbursed by an insurance carrier, or available at a specific price.

Insurance coverage, benefits, authorization requirements, copays, deductibles, out-of-pocket costs, and reimbursement are determined by the applicable insurance plan and may vary by patient. You are responsible for confirming your coverage and financial responsibility.

Any third-party financing, payment processor, or insurance-related tool may be subject to separate terms, conditions, privacy policies, approvals, and eligibility requirements.

10. No Medication E-Commerce or Direct Online Prescribing

This website is intended to provide information and allow users to request consultations or contact Cavora. Unless expressly stated otherwise in writing by Cavora, the website is not intended to function as an online pharmacy, medication marketplace, prescription fulfillment platform, or direct-to-consumer checkout system for medications or medically sensitive products.

No medication, treatment, or regulated product is prescribed, dispensed, shipped, sold, or guaranteed solely because you visit the website, submit a form, request information, or complete a payment. Any medication-related service requires appropriate clinical evaluation, eligibility review, informed consent, and provider oversight.

11. Communications by Phone, Email, Text, and Other Channels

By providing your contact information to Cavora, including your phone number or email address, you authorize Cavora and its representatives to contact you regarding your inquiry, consultation request, appointment, care coordination, account, forms, scheduling, billing, or related services.

Communications may occur by phone, voicemail, email, text message, online form, secure platform, or other communication methods. Message and data rates may apply for text messages. Message frequency may vary. You may opt out of promotional text messages by replying “STOP” where applicable, but you may still receive non-promotional communications related to appointments, care coordination, billing, or services you requested, to the extent permitted by law.

Email and standard text messaging may not be fully secure or encrypted. Do not use email or text messaging for emergencies or to transmit highly sensitive information unless specifically directed to use a secure method. By requesting or continuing communication through these channels, you acknowledge the risks associated with electronic communications.

12. Privacy and Health Information

Your use of this website is also governed by Cavora’s Privacy Policy. If you become a patient, your protected health information may also be governed by Cavora’s HIPAA Notice of Privacy Practices, where applicable.

These Terms do not replace Cavora’s Privacy Policy, HIPAA Notice of Privacy Practices, patient consent forms, treatment agreements, financial policies, or other clinical documents. To the extent there is a conflict between these Terms and a signed patient agreement, informed consent, HIPAA notice, or other clinical document, the clinical or patient-specific document will control with respect to treatment, privacy, payment, or healthcare matters.

13. Cookies, Analytics, Tracking, and Third-Party Tools

The website may use cookies, analytics tools, pixels, call tracking, form tracking, advertising tools, scheduling tools, CRM systems, chat tools, or other third-party technologies to operate the website, understand user activity, improve services, respond to inquiries, and support marketing or communication efforts.

Your use of the website may be subject to additional third-party terms and privacy policies. Cavora is not responsible for third-party websites, platforms, plugins, tools, or services that it does not control.
Additional details should be provided in Cavora’s Privacy Policy and Cookie Policy, if applicable.

14. Third-Party Links and Resources

This website may contain links to third-party websites, resources, payment platforms, financing providers, scheduling tools, social media pages, maps, review platforms, manufacturer websites, educational resources, or other external content.

Third-party links are provided for convenience only. Cavora does not control and is not responsible for third-party websites, content, privacy practices, security practices, products, services, statements, claims, or availability. Your use of third-party websites is at your own risk and may be governed by the terms and policies of those third parties.

15. Intellectual Property

All content on this website, including text, graphics, logos, images, icons, videos, design elements, page layouts, service descriptions, downloads, forms, and other materials, is owned by Cavora, licensed to Cavora, or used with permission, unless otherwise stated.
You may view and use the website for your personal, non-commercial informational use only. You may not copy, reproduce, republish, modify, distribute, display, transmit, sell, scrape, or exploit any website content for commercial purposes without Cavora’s prior written consent.

The Cavora name, Cavora Mind & Wellness name, logos, branding, and related marks may not be used without written permission. Third-party trademarks appearing on the website remain the property of their respective owners.

Spravato® is a registered trademark of its respective owner. Cavora’s references to third-party medications, therapies, products, or trademarks are for identification and informational purposes only and do not imply ownership, endorsement, or affiliation unless expressly stated.

16. User Conduct

You agree not to use this website in any unlawful, harmful, fraudulent, abusive, or disruptive manner. You agree not to:

• Attempt to gain unauthorized access to the website, servers, systems, forms, accounts, or data;
• Introduce viruses, malware, bots, scraping tools, or harmful code;
• Interfere with the website’s operation or security;
• Misrepresent your identity or submit false information;
• Use the website to harass, threaten, defame, or harm others;
• Copy, scrape, or harvest website content or user information;
• Use the website for spam, unsolicited marketing, or unlawful communications;
• Submit content that violates another person’s privacy, intellectual property, or legal rights;
• Use the website in violation of applicable healthcare, privacy, advertising, or consumer protection laws.

Cavora may restrict, suspend, or block access to the website if it believes a user has violated these Terms or applicable law.

17. Reviews, Testimonials, and Feedback

If you submit feedback, testimonials, reviews, comments, suggestions, or other content to Cavora, you represent that the information is truthful, based on your own experience, and does not violate the rights of any third party.

By submitting feedback or suggestions directly to Cavora, you grant Cavora permission to use that feedback to improve its website, services, operations, marketing, or patient experience, subject to applicable privacy laws and patient confidentiality requirements.

Cavora will not publicly disclose protected health information without appropriate authorization where required by law.

18. Website Availability and Accuracy

Cavora makes reasonable efforts to keep website information accurate and up to date, but we do not guarantee that the website, service descriptions, provider information, availability, hours, pricing, location details, insurance information, or other content will always be complete, current, accurate, or error-free.

Cavora may update, modify, remove, suspend, or discontinue any part of the website at any time without notice. We are not responsible for typographical errors, technical errors, outdated content, interrupted access, or third-party changes.

19. Accessibility

Cavora seeks to make its website accessible and usable for all users. If you have difficulty accessing any portion of the website or need assistance, please contact us using the information provided below. We will make reasonable efforts to assist you.

20. Disclaimer of Warranties

To the fullest extent permitted by law, the website and all website content are provided on an “as is” and “as available” basis without warranties of any kind, express or implied.

Cavora does not warrant that the website will be uninterrupted, secure, error-free, free from viruses, or always available. Cavora does not warrant that website content is complete, current, or suitable for your specific medical, personal, or wellness needs.

No information obtained from the website creates any warranty not expressly stated in these Terms.

21. Limitation of Liability

To the fullest extent permitted by law, Cavora and its owners, officers, directors, employees, contractors, providers, affiliates, agents, licensors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to your use of, or inability to use, the website.

This limitation applies to damages arising from website access, website errors, interrupted service, third-party links, unauthorized access, data loss, reliance on website content, electronic communications, scheduling issues, or any other website-related matter.

Nothing in these Terms is intended to limit rights or remedies that cannot be limited under applicable law, including rights related to medical care, professional negligence, healthcare privacy, or patient protections.

22. Indemnification

To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Cavora and its owners, officers, directors, employees, contractors, providers, affiliates, agents, licensors, and service providers from and against any claims, damages, liabilities, losses, costs, or expenses, including reasonable attorneys’ fees, arising out of or related to:

• Your misuse of the website;
• Your violation of these Terms;
• Your violation of applicable law;
• Information you submit through the website;
• Your violation of any third-party rights;
• Your unauthorized use of Cavora’s content, name,
• trademarks, or materials.

This indemnification provision applies only to website-related conduct and does not alter any rights or obligations that may apply to clinical care, patient agreements, informed consent documents, or healthcare laws.

23. Changes to These Terms

Cavora may update or revise these Terms at any time. Changes will be effective when posted on the website, unless otherwise stated. Your continued use of the website after updated Terms are posted means you accept the updated Terms.

You should review this page periodically for changes.

24. Relationship to Other Agreements

These Terms apply to your use of the website. Additional terms, consents, notices, and agreements may apply if you become a patient, schedule an appointment, receive services, submit payment, use a third-party platform, participate in a treatment program, or communicate with Cavora through another system.

These may include, but are not limited to, informed consent forms, financial policies, privacy notices, telehealth consents, medication-specific consents, treatment agreements, appointment policies, and HIPAA notices.

25. Governing Law and Venue

These Terms and any dispute arising from or related to use of the website will be governed by the laws of the State of New Jersey, without regard to conflict-of-law principles, unless another jurisdiction is required by applicable law or selected by Cavora’s legal counsel.

Any lawsuit or court proceeding related solely to website use shall be brought in the state or federal courts located in New Jersey, unless otherwise required by law.

This section is not intended to limit any patient rights, healthcare privacy rights, medical board rights, insurance rights, or legal rights that cannot be waived or limited under applicable law.

26. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

27. No Waiver

Cavora’s failure to enforce any provision of these Terms does not constitute a waiver of that provision or any other provision. Any waiver must be in writing and signed by an authorized representative of Cavora.

28. Contact Information

The website is operated by:
Cavora Mind & Wellness
Website: www.cavoramindandwellness.com
Email: info@cavoramindandwellness.com
Phone: (856) 712-3505
Mailing Address: 159 Main St, Chatham, NJ 07928

For medical emergencies, do not use this contact information. Call 911 or go to the nearest emergency room.